MoJ pledges claims management clampdown under ombudsman | The Law Gazette: The government today sets out a long-expected plan to give the Legal Ombudsman responsibility for complaints about claims management companies (CMCs). The move, reported in the Gazette in February, will take place in April next year, the Ministry of Justice will announce.
At present, complaints about claims management companies (CMCs) are handled by the ministry’s Claims Management Regulation Unit. Today’s announcement says the change allows the unit, which will remain within the MoJ, ‘to refocus its resources on working with the claims management industry to improve standards and take wider action against CMCs who consistently breach the rules’.
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